Code of Ethics

Clients

• I will keep confidential all client information, both business and personal, except in very exceptional and specific circumstances where I am obliged by law to disclose such information.
• Irrespective of who instructs me or pays for my services, I will always maintain the confidentiality of my client i.e., the person with whom I am working and who is receiving the benefit of my services and professional help.
• I will provide clear and honest information about my professional qualifications and expertise and will accurately represent those qualifications in any verbal and/or written communications and in any promotional materials.
• I will only undertake work within the areas of my expertise, abilities and competence. If and when appropriate, I will invite clients to seek other forms of professional help.
• I will communicate in advance all terms and conditions to clients, including fees, expenses, likely methods of working and cancellation policies.
• I will disclose to clients information regarding existing or potential commercial gains for me personally from recommending specific goods or services.

Colleagues

• I will behave towards other  APDO  members in a fair, equitable and professional manner at all times.
• I will deal openly and respectfully with any area of conflict, and endeavour to reach agreement over any such areas in a responsible and courteous manner.
• I will respect the intellectual property rights (themes and content) of others and will not use proprietary information in any form or media without permission, nor will I plagiarise the works of others.

Community

• I will strive for excellence in all aspects of my work within the organising profession.
• I will promote my services in ways that are legal, decent, honest, transparent and fair.
• I will seek to maintain and improve my skills and expertise through relevant continuing professional development, learning and training.
• I will represent the organising profession fairly and accurately, consulting when appropriate with the  APDO  Board. I will not claim to represent the views of  APDO  unless expressly requested to do so by the Board and authorised in writing.
• In dealings with clients, colleagues and community, I will respect diversity and equality relating to race, religion, sexuality, gender, age, culture, disability or socio-economic status and will not discriminate against anyone based on any of these factors.

Complaints

• In the event that you need to make a complaint to APDO about the conduct of one of our members, please find our full policy here.